|
|
| |
 |
| |
| |
| |
|
|
|
Instructions for returning a watch: |
| 1) |
|
Return Authorizations
must be requested within 14 days of receipt of the package. |
| 2) |
|
The
watch must be unused. No links can be removed and it should
be in the box with papers. |
| 3) |
|
Call
us at 845-426-1826 or email us
at returns@watchclick.com.
You will receive a RA# (return authorization number) that
you will write on the outside of the box. Without a RA#, we
will not be able to accept your return. When you call us for
the RA#, we will give you an address to ship the watch back
to us. There will be a 3% restocking fee for returns. Exchanges
are not subject to a restocking fee. |
| 4) |
|
Write
the RA# on the outside of the box on top of shipping label.
The watch should be shipped back to us via UPS or FedEx, prepaid
and insured for the amount that the customer will be refunded
for. |
We
refund the customer the same way that the customer has paid, deducting
the restocking fee and the shipping charges. The refund gets issued
within 7 days from when we receive the watch back from the customer.
If the watch is a special order, which you will be notified at
the time of purchase, these terms do not apply. There is no return
policy for special orders.
Watches purchased by a manufacturer, on behalf of a manufacturer
or a distributor is not returnable for any reason.
back
to top |
| |
 |
|
Return
Policy Info
In
order to return an item, you would need to call us at 888-426-1826
or email to us at info@watchclick.com to receive an RA number.
Any return without an RA number cannot be accepted and will be
returned to sender.
Return
policies are only valid on items that are not special orders.
If your purchase is a "special order item", you will
be notified that at the time of purchase.
back
to top
|
| |
|
Warranty
Since WatchClick.com has decided not to be an authorized dealer
on some brands, we may not include the manufacturers warranty.
On those watches, we give you a WatchClick.com warranty. Any
repairs for a watch that has a WatchClick.com warranty, you
send the watch to us. WatchClick.com warranties the manufacturing
and material defects. Any manufacturing defects will be repaired
under the warranty at no cost. If there is a problem due to
wear and tear, misuse or neglect, it is not under our warranty.
Any repair needed for the watch must be done through WatchClick.com.
When the watch is shipped for repairs, it should be insured
and postage paid. Once the watch is taken to another watchmaker,
the WatchClick.com warranty does not apply any longer.
back
to top |
| |
 |
|
Sales
Tax
WatchClick.com charges sales tax only if the order is shipped
in New York.
back
to top |
| |
|
|
 Payment
information
Payment can be made via Visa, Mastercard, Discover or American
Express. Credit card acceptance is at the discretion of WatchClick.com.
Money orders and personal checks are welcome for prepayment.
They clear in 4-5 days.
We ship the order after the check clears.
back
to top |
| |
|
|
Shipping
WatchClick.com offers free ground shipping on any order over
$250.00.
FedEx overnight is $24.95.
FedEx second day air is $17.95.
For your security, your order cannot be delivered without a
signature. If you cannot be present to sign for your package,
please arrange that an adult who is authorized to sign for your
package is present at the appointed time.
Our first choice is to ship your order to the billing address
on the credit card. But we would honor your request to ship
to another address. For us to do so, you will have to authorize
an Alternate Shipping Address.
How do you go about it?
On the back of your card you will see telephone number of the
bank that issued the card. Tell them you would like to put an
alternate shipping address on file. WatchClick.com then verifies
with the bank the address that you would like to ship the order
to. This is to verify that you, the cardholder, authorized us
to ship the watch to another address.
back
to top |
| |
|
|
International
shipments
All prices on this site are listed in US dollars.
International shipments to Puerto Rico, Hawaii, Alaska and Canada
are $34.95.
Shipping to other countries are $64.95.
International orders must be prepaid by bank wire.
Any duties and taxes due to international shipping is the responsibility
of the customer.
International orders are considered by WatchClick.com as a Special
Order and is a final sale.
back
to top |
| |
|
|
Security
All transactions are processed through our secure server, VeriSign.
Potential fraud indications are reported to the appropriate
banks for thorough investigation. If we have, with any order,
a question in regards to fraud with the credit card, we may
cancel the order, without notification, at our discretion.
back
to top |
| |
|
|
Privacy
policy
We use your personal information only to process orders and
to provide a more personalized shopping experience for you.
Your information given to us is solely to fulfill your order.
It is not released for any reason to anyone.
back
to top |
| |
|
|
