Shipping and Delivery


The purchase agreement is concluded at the moment of acceptance of the buyer’s bid, and the product will be delivered to the delivery service after the receipt of payment of the order price amount.

To the buyer who is a resident of the European Union the delivery will be completed within 10 working days (Saturdays, Sundays, and bank holidays excluded). For more information on the expected delivery time for your country, please see our FAQ.

The contracted purchase price includes all taxes and duties and is expressed in euros.



The ordered products are delivered by Porter LD d.o.o. under the terms specified under the "PRODUCT DELIVERY" section. The delivery is made through GLS – General Logistics Systems Croatia d.o.o. za usluge, Varaždinska 116, Popovec, VAT No. HR88360795357, and DHL International d.o.o, hitna dostava širom svijeta, Utinjska 40, Zagreb, VAT no. HR79069474349.

Porter LD d.o.o. will check the correctness of each product before each shipment.



Delivery is free for all orders over €150.

The delivery costs are paid in full by the buyer, except when otherwise indicated at the website.

Porter LD d.o.o. delivers in the European Union.

In case that Porter LD d.o.o. is unable to deliver the product ordered, it will inform the buyer about the circumstances. The buyer can cancel the order or wait until the product becomes available again. If Porter LD d.o.o. is not able to deliver the product within the agreed term of delivery, it will inform the customer about this, and the customer shall allow a reasonable additional term for meeting the requirements of the purchase agreement.

If the buyer does not accept the product or refuses to accept the product without a valid reason, Porter LD d.o.o. retains the right to claim the refund of costs incurred for manipulation, shipment, and other possible costs.