These privacy policy (hereafter: Policy) explain how Porter LD d.o.o. Gruška ulica 6, 10 000 Zagreb, Croatia (hereafter: Porter LD d.o.o.) collects, uses, and manages your personal data that is on the website (hereafter: the Website) and that is available to Porter LD d.o.o. using the Website.

Porter LD d.o.o. is dedicated to protecting and respecting your privacy. Please read this Policy carefully to understand why and how we collect your personal information and how it will be used. Regarding the personal data we collect, Porter LD d.o.o. is the "controller", that is, the one who determines the needs for which, and the means by which personal data is processed.

Porter LD d.o.o. as a service provider of the Website is committed to the protection of privacy and personal data.

If you would like to contact us regarding these policies or regarding your personal data, please use the following contact information:

Company name: Porter LD d.o.o.

Address: Gruška ulica 6, 10 000 Zagreb, Croatia

E-mail address:



Porter LD d.o.o. collects personal data for the purpose of concluding and fulfilling sales contracts, records of completed customer orders, unique identification of users, business analysis, marketing, product delivery, creation of sales-related documentation, technical support, and authorization of payments via credit and debit cards.

You can find more information about the situations and circumstances for collecting your personal data below, in the section 'WHAT WILL WE USE YOUR DATA FOR?'.

Remember that this is information about potential ways of using personal data, which you may encounter when you visit our website, make a purchase from us, or use our services. In each of the mentioned cases, you will receive clear additional information about the purpose of data processing, and in some cases, we will also need your explicit permission for processing.

We do not use your personal information for marketing purposes unless you give us your consent. If you would like us to send you details about our products, services, offers and promotions, please subscribe to our newsletter. For more information, visit the 'MARKETING AND NEWSLETTER SUBSCRIPTION sections below.

We treat your personal data as confidential data, and they are properly protected by Porter LD d.o.o. and/or our trusted partners. For more information see the section 'DOES PORTER LD D.O.O. EXCHANGE DATA WITH THIRD PARTIES?' below.



When the user engages in certain activities on the Website, such as subscribing to the newsletter, opening a user account, using the web shop, filling out surveys, posting comments, publishing content, participating in contests or sweepstakes, sending feedback, requesting information about services, responding to a job ad, Porter LD d.o.o. may ask the user to provide certain additional personal data.

Depending on the types of activities, some of the requested data are defined as mandatory and some as voluntary. If the user does not want to provide mandatory data for an activity that requires it, he will not be allowed to participate in that activity.

Porter LD d.o.o. collects and uses personal data to enable users to use services and activities through the Website, to improve the operation of the Website, to create a database of users for the purpose of improving the service and/or marketing, to contact users to deliver marketing notifications, to improve advertising and promotional activities and to analyse the use of the Website. Also, personal data can be used to solve problems, perform administrative tasks, and establish contact with users.

On the Website, Porter LD d.o.o. collects the following user personal data: first and last name, password, phone number, address, email address, product shipping address, billing address, postal code, city, gender, date of birth, company, and VAT for companies only.

For the performance of their scope of work related to sales contracts concluded by customers and Porter LD d.o.o., the following persons may have access to the user's personal data: legal entities participating in the performance of sales contracts such as delivery services, bookkeeping services, IT support, marketing support, companies associated with Porter LD d.o.o., public bodies that require delivery of personal data in accordance with the regulations that bind Porter LD d.o.o., and about which Porter LD d.o.o. keeps prescribed records of processing activities.



Porter LD d.o.o. respects that every user should be able to ensure the accuracy, completeness and updating of their personal data. If the user believes that his personal data is incomplete, incorrect, or not updated, he can contact Porter LD d.o.o. by sending an email to

Please note that at any time you have the right to request the following from Porter LD d.o.o.:







to give you access to your personal data

You can ask Porter LD d.o.o. which of your personal data it uses, and you can request access to that personal data. You have the right to know the purpose of the processing, which categories of your personal data we keep, the entities or categories of entities with which we share your personal data, the data retention period, as well as the source of the data in case the data is collected indirectly.


to provide you with a copy of the personal data we store

You can contact us if you would like a copy of some or all of the personal data we hold about you.


request correction of incorrect data

We want your personal information to be accurate and up to date. You can ask us to correct or remove information that you think is inaccurate or out of date.






request deletion of personal data

You can request to stop the processing or even request the deletion of your personal data that we store. If we need your personal data to perform some contractual obligation towards you, Porter LD d.o.o. could cease to be able to perform such contractual obligations. Also, if your personal data is required to fulfil certain legal obligations (e.g., tax obligations), your request may not be fulfilled.




restricting access to your data (to us and/or third parties) in certain processes or completely

If you want to dispute the accuracy of the data, or we no longer need the personal data for the purpose of processing, but you need them to establish, execute or process legal requirements, or you have objected to the processing on a basis that we consider legitimate, you have the right to request the restriction of the processing of personal data.


file a complaint about the way we use your data

Remember that you have the right to object to the processing of personal data based on the legal basis that Porter LD d.o.o. considers legitimate.


request the transfer of data to another processor (transferability of rights)

If the processing is based on your consent or is done by automatic means, you have the right to ask Porter LD d.o.o. transfer of data to another processor.


In order to exercise any of the above rights, please use Porter LD d.o.o. contact information from the Privacy section.

If you are not satisfied with how we have collected or used your personal data, you can file a formal complaint with the Personal Data Protection Agency (Agencija za zaštitu osobnih podataka).



We store the personal data we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration, or destruction by any organization or individual.

Some data is still stored in paper form, but we tend to digitize all the personal data we process. The processed data is stored in our premises and IT systems, but sometimes we store the data on the servers of our trusted service providers.

Porter LD d.o.o. will ensure that the personal user data is kept on a safe location (which includes a reasonable administrative, technical, and physical protection in order to prevent unauthorised use, access, disclosure, copying or modification of personal data), access to which will be granted only to authorised Porter LD d.o.o. personnel.

Data collected for the purposes specified in these Policies will be stored only for as long as it is necessary to fulfil the specified purposes. Your personal data will not be stored in a form that allows you to be identified longer than Porter LD d.o.o. reasonably considers that it is necessary to achieve the purpose for which they were collected or processed. Porter LD d.o.o. will keep certain personal data for the time period stipulated by the law or the regulation that obliges Porter LD d.o.o. to save data.

If you have given us your consent, we will process your personal data until you withdraw your consent. If you declare a well-founded objection to the processing of personal data based on a legitimate interest, we will not process your personal data in the future.

If judicial, administrative, or extrajudicial proceedings have been initiated, personal data may be stored until the end of such proceedings, including the possible period for filing legal remedies. Porter LD d.o.o. will keep certain personal data for the time period prescribed by the law or regulation that obliges the controller to keep data.



Privacy protection is important to us, so we will never share your personal data with third parties except for the purposes described in these Rules and General Terms and Conditions.

Porter LD d.o.o. cooperates with other companies. This means that we sometimes share your personal data, using secure IT systems. When we do so, the data is transferred to servers located in the EU or in a country that provides an adequate level of protection in accordance with EU legislation.

In addition to the above, we may provide your personal information to our trusted partners who maintain our IT system or provide services on behalf of Porter LD d.o.o.

For example, for the purposes of marketing, finance, advertising, payment processing, delivery and other services in and outside of Porter LD d.o.o. Those service providers are obliged, according to the relevant contracts, to use the data entrusted to them only in accordance with our guidelines and exclusively for the purpose that we have strictly determined. We also oblige them to adequately protect your data and to consider it a business secret.

In some cases, our partners who provide services on behalf of or for Porter LD d.o.o. may process your data outside the European Union. However, the contracts we conclude with such entities oblige them to handle your data with special security measures in accordance with the regulations enforced in the member states of the European Union.



Porter LD d.o.o. will not retain your personal data longer than the period for which the data is necessary to fulfil the purpose of its use. More information on the retention periods for certain types of data can be found in the section 'WHAT WILL WE USE YOUR DATA FOR?'.



We may use your personal information in several different ways, mainly to perform our contractual obligations to you, but sometimes to improve your shopping experience, for direct marketing and for security reasons.



When you make a purchase through the Website, in some cases, we may ask you to provide certain personal information that is necessary to properly process your purchase.

The customer agrees that Porter LD d.o.o. can process the personal data provided for the purposes of own records and statistics, creation of a customer database, information about products and services, delivery information, delivery of promotional materials, improvement of relations with customers and improvement of services. Porter LD d.o.o. may provide the above data to third parties for the purpose of executing the contract, protecting the interests of the user and the company Porter LD d.o.o. and preventing possible abuses, for the purposes of better insight and understanding of individual needs and requests of users, as well as developing the possibility of providing the highest possible quality of all services of Porter LD d.o.o. which result in an increase in user satisfaction.

Porter LD d.o.o. will keep personal data as long as it is necessary for the purposes provided for in these Rules and General Terms and Conditions.

In order to ensure that the products and services you buy from us are delivered to the correct address, we share your personal data (which is necessary for the provision of certain services) with reliable external partners (e.g., your name, delivery address and delivery messages that you have provided - such as the time of day you want to receive the delivery).

Besides personal data, Porter LD d.o.o. can ask for other data from data subjects through which data subjects can be identified but is not considered personal data (for example data on website usage, computer data, internet provider data, preferences, hobbies, interests, activities) and which provide Porter LD d.o.o. with higher quality, more precise and more personalised content for users, better websites, and additional content customization for users. Based on these data, Porter LD d.o.o. gains information on the most popular content among specific users. 



We will retain and evaluate information about your recent visit to the Website and how you used different parts of our Website for analytical purposes, i.e., to understand how users use our Website.

In order to maintain the Website and ensure that its functionality is at the expected level, Porter LD d.o.o. uses a technology known as "cookies". Cookies are small files that we send to your computer and can access them later. They can be temporary or permanent. Thanks to cookies, you can easily search our pages and display results that are relevant to you. Cookies show us what our Website visitors are interested in, which helps us improve it.



This Data Protection Information applies only to usage of data that Porter LD d.o.o. collects from data subjects.

Other websites that can be accessed via have their own confidentiality agreements and privacy policies and how they are used and disclosed. If a user visits another website through, Porter LD d.o.o. advises users to check the data confidentiality agreement of the website, since Porter LD d.o.o. is not responsible for conditions of work of other websites.



Porter LD d.o.o. would like to send you information about our products and services that you may be interested in. However, we may only send you such marketing material if you choose to do so. Please note that even if you have agreed to receive our marketing messages, you can opt out of receiving them at any time.



These Rules come into force on June 25, 2018.

Porter LD d.o.o. reserves the right to amend the Privacy Policy and will publish the same on the Website.